Returns management · Doral, Miami
Every return inspected, restocked when it can be sold again and reported back to you, so returned products recover value instead of sitting in a box.
Outsourcing
Returns handled between outbound orders tend to pile up. When returned stock waits weeks for a decision, it is time for a dedicated process.
The process
Every package that comes back to our Miami eHub goes through the same five steps, from the dock to your inventory report.
The tracking number is scanned and matched to the original order in our WMS.
Our team opens each package and checks the condition of every unit against your criteria.
Units that meet your criteria are repackaged, relabeled when needed and returned to stock.
Units that cannot be sold again are routed your way, and every outcome is logged for your team.
Disposition
You set the criteria once during setup. Every returned unit follows them, so nothing waits in a box for someone to decide.
Repackaged and ready for the next order.
Consolidated and shipped to you.
Set with your Member Success contact at setup.
Second Chance Team
Many warehouses handle returns in the spare time between outbound orders. Ours go to the Second Chance Team, so more of what comes back can be sold again. This is what the team does with every return:
Omnichannel
A restocked unit does not stay in a returns area. It goes back to the Miami inventory that powers your eCommerce fulfillment and feeds every channel you sell on:
Shopify, WooCommerce and TikTok Shop orders.
Units prepped again through our FBA prep service.
Amazon orders shipped directly from Miami.
Distributor and retailer orders, including EDI.
Integrations
Returns are matched to their original order in our WMS, and the result flows back to your inventory and your team.
Categories
Every category comes back differently. This is how we handle returns for the products we see most:
FAQ
Answers to the questions brands ask most before sending us their returns.
Returns management is the process of receiving the products your customers send back, inspecting their condition and deciding whether each unit returns to sellable stock or follows another route. A 3PL like Palletized runs it from the same warehouse that ships your orders.
We agree on the returns turnaround with you during setup. Restocked units show up in your available inventory as soon as they are graded.
We connect with Shopify, WooCommerce, Amazon and TikTok Shop. Our IT team reviews your returns portal during onboarding and connects it with our WMS.
They follow the disposition rules you set, such as being sent back to your team or handled another way defined in your SOP.
We handle the physical returns process in our warehouse. Return labels are generated through your store or returns portal, and your team keeps the conversation with the customer.
Yes. Restocked units go back to the same Miami inventory that feeds your DTC, Amazon FBA, FBM and wholesale orders.
Yes. Returns management, pick and pack, FBA prep and kitting run under the same roof, with the same team and one Member Success contact.
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